FAQ

Frequently Asked Questions

Where do you ship?
We currently ship throughout the United States.

How long does order processing take?
Orders are typically processed within 1–3 business days before shipment.

How can I track my order?
Once your order ships, you’ll receive tracking information by email or through the sales platform where you placed your order.

Can I change or cancel my order?
If your order has not been processed or shipped yet, contact us as soon as possible and we’ll do our best to help.

Do you accept returns or exchanges?
Please review our Return & Refund Policy for complete details regarding returns, refunds, and exchanges.

Are your products authentic?
We carefully select the products offered in our store and source them from suppliers and distributors we choose for our business.

How can I contact ZoeMi Beauty?
You can contact us through our Contact page or message us directly on WhatsApp using the WhatsApp button on our website.

Do you offer local pickup?
At the moment, we do not offer local pickup. We currently ship orders across the United States.

Do you restock sold-out products?
Some products may be restocked depending on availability. Follow us on Instagram and TikTok for restock announcements and new arrivals.

Can I place an order through WhatsApp?
Yes. You can contact us through WhatsApp for product questions and order assistance.