Refund policy

RETURN & REFUND POLICY

We want you to be happy with your purchase from ZoeMi Beauty.

RETURNS
We accept return requests within 14 days of delivery. To be eligible for a return, the item must be unused, unopened, in its original packaging, and in the same condition in which it was received. Proof of purchase is required.

COSMETICS, BEAUTY & PERSONAL CARE PRODUCTS
For hygiene and safety reasons, cosmetics, makeup, skincare, fragrances, hair care products, and other personal care items that have been opened, used, tested, or have had their original seal removed cannot be returned.

DAMAGE, DEFECTIVE, OR INCORRECT ITEMS 

Please inspect your order upon delivery. If you receive a damaged, defective, incorrect item, or if an item is missing from your order, please contact us within 7 days of delivery so we can review the issue.

Please include your order number and photos of the item and packaging when applicable.

Do not return any item without first contacting ZoeMi Beauty LLC and receiving return instructions.

REFUNDS

Once an approved return is received and inspected, we will notify you. If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

SHIPPING COSTS
Original shipping charges are non-refundable. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

CONTACT US
If you have any questions about a return or refund, please contact us at zoemibeautyusa@hotmail.com.