Shipping policy
SHIPPING POLICY
Thank you for shopping with ZoeMi Beauty!
SHIPPING DESTINATIONS
We currently ship within the United States only.
SHIPPING COSTS
Shipping costs are the responsibility of the customer and are calculated and displayed at checkout before the order is completed. Shipping rates may vary depending on the order, destination, package weight, and available shipping service.
ORDER PROCESSING
Orders are typically processed within 1–3 business days. Business days do not include weekends or holidays.
DELIVERY TIMES
Delivery times vary depending on the shipping carrier, destination, and shipping service selected or available. Estimated delivery times provided at checkout are estimates only and are not guaranteed.
TRACKING
When tracking information is provided by the shipping carrier, customers will receive tracking details after the order has been shipped.
SHIPPING DELAYS
ZoeMi Beauty is not responsible for delays caused by shipping carriers, weather conditions, holidays, incorrect or incomplete addresses provided by the customer, or other circumstances outside our control.
INCORRECT OR UNDELIVERABLE SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped.
If a package is returned to ZoeMi Beauty LLC due to an incorrect, incomplete, or undeliverable address, please contact us within 30 days of the date the tracking first shows the package being returned to sender.
Once the returned package is received and inspected, we may offer store credit for the value of the returned merchandise. Original shipping charges are non-refundable. Additional shipping charges may apply if the customer requests the order to be reshipped.
LOST, STOLEN OR DAMAGED PACKAGES
Once an order has been transferred to the shipping carrier, ZoeMi Beauty LLC is not responsible for packages that are lost, stolen, delayed, misdelivered, or damaged while in transit.
If your tracking information shows that your package was delivered but you cannot locate it, please contact the shipping carrier directly to begin a claim or investigation.
If you need assistance locating your tracking information or determining which carrier handled your shipment, please contact us at zoemibeautyusa@hotmail.com and we will be happy to assist you.
CONTACT US
If you have any questions regarding shipping, please contact us at:
ZoeMi Beauty LLC
zoemibeautyusa@hotmail.com